Data & Privacy
Privacy Policy
Effective Date: June 7, 2024
LexTone Communications, LLC (“we”, “us”, “our”) is committed to safeguarding your privacy and ensuring the security of your data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, apps, or services. We adhere to the highest standards of data security, privacy, and compliance with applicable laws and regulations.
1. Information We Collect
We collect and process both personal and non-personal information from users of our services, including:
1.1. Personal Information:
• Account Details: Your name, email address, physical address, payment information (such as credit card or billing information), and password.
• Transaction Data: Information about purchases or transactions on our platform, including payment details.
• Communication Data: Details you provide in customer service requests, communications with our support team, or survey responses.
1.2. Non-Personal Information:
• Device Information: IP address, device identifiers, browser type, operating system, and referring website.
• Usage Data: Log data, page interaction information, length of visits, page response times, and methods used to browse away from our pages.
• App Data: Details such as app version, operating system, device model, and event data collected during your usage of our apps.
1.3. Session Information:
We may collect information related to your session when you visit our website, including the pages you view, the time spent on our site, and how you navigate through it.
2. How We Use Your Information
We process the information collected for the following purposes:
• To provide and maintain services: Delivering, improving, and maintaining our website, apps, and services.
• To fulfill service requests: Ensuring that user inquiries, technical support, or troubleshooting issues are resolved efficiently.
• To personalize communication: Sending relevant information about our products and services, including marketing communications tailored to your preferences (with the option to opt out).
• To perform analytics and improve user experience: Using data to analyze service performance, user behavior, and trends to improve our apps and website.
• To meet legal requirements: Complying with regulatory requirements and responding to legal requests.
3. Data Storage and Security
We store personal and non-personal data in secure environments provided by our third-party hosting services. We have implemented appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
3.1. Security Measures:
We use industry-standard security technologies such as encryption and secure socket layer (SSL) technology to safeguard your information during transmission. Internal controls and secure firewalls are used to prevent unauthorized access to stored data.
3.2. Third-Party Data Storage:
Our data is stored on secure servers managed by our hosting providers, including but not limited to Wix.com. Payment information is processed securely by third-party PCI-DSS-compliant providers to ensure the secure handling of payment data.
4. App Permissions and Device Access
In order to provide a seamless experience through our mobile apps, LexTone apps may request the following permissions on your device:
• Camera Access: To allow you to capture images or video for specific services (e.g., user identification or document uploads).
• Microphone Access: To enable voice calls or audio recording features within the app.
• Contacts Access: For accessing and updating contact information, used to support communication features in the app.
• Location Access: To access your device’s location for location-based services (non-continuous, so your precise location is not tracked continuously).
• Storage Access: To allow reading and writing of files to your device’s external storage for saving or uploading documents or media.
• Phone State Access: To manage call features and determine mobile network information or status.
You may adjust or revoke these permissions at any time through your device settings.
5. Sharing and Disclosure of Information
We do not sell or rent your personal information. However, we may share your data under the following circumstances:
• With Service Providers: We share information with third-party service providers, such as cloud hosting platforms, analytics services, or customer support providers, to enable service functionality.
• For Legal Compliance: We may disclose your data to comply with legal obligations, respond to court orders, or meet regulatory requirements.
• Business Transfers: In the event of a merger, acquisition, or sale of our assets, personal data may be transferred as part of the transaction, with notice provided to users.
6. Retention of Personal Data
We retain personal data only for as long as is necessary for the purposes for which it was collected or as required by applicable law.
• Contractual Data: Personal data collected for performance of contracts will be retained for the duration of the contract and for any applicable legal retention periods.
• Marketing Data: If you consent to receiving marketing communications, we retain your data until you withdraw consent.
• Legal Obligations: We may retain your personal data longer if necessary to comply with legal obligations, resolve disputes, or enforce our agreements.
Once the retention period expires, personal data will be securely deleted or anonymized.
7. Your Rights
You have several rights under data protection laws regarding your personal data:
• Access: You may request a copy of the personal data we hold about you.
• Correction: If your data is inaccurate or incomplete, you may request that we correct it.
• Deletion: You may request the deletion of your data under certain circumstances, such as when it is no longer needed.
• Portability: You may request a copy of your personal data in a structured, machine-readable format.
• Objection/Restriction: You have the right to object to or request a restriction on the processing of your personal data.
To exercise your rights, contact us at hello@lextone.com or mail us at:
LexTone Communications, LLC
1209 Mountain Road PL NE
STE N
Albuquerque, NM 87110
8. Opt-Out of Communications
You may opt out of receiving promotional or marketing communications by:
• Following the “unsubscribe” link in the marketing emails.
• Contacting us at hello@lextone.com.
You may still receive non-promotional communications related to your account or the services you use.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will become effective upon posting to our website. If we make any significant changes, we will notify you via email or a notice on our website.
If you have any questions about this Privacy Policy, please contact us at hello@lextone.com.