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Terms and Conditions

 

Effective Date: June 7, 2024

 

Welcome to LexTone Communications, LLC (“LexTone,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website, mobile applications, and any services provided by LexTone (collectively, the “Services”). By using our Services, you agree to be bound by these Terms. Please read them carefully.

 

1. Acceptance of Terms

 

By accessing or using our Services, you confirm that you have read, understood, and agree to these Terms. If you do not agree with these Terms, you must not use the Services.

 

We reserve the right to modify these Terms at any time. The most current version will always be available on our website. Continued use of the Services after changes have been posted constitutes your acceptance of the revised Terms.

 

2. Use of the Services

 

You agree to use our Services only for lawful purposes and in accordance with these Terms. You are prohibited from:

 

• Using the Services in any way that violates any applicable local, state, national, or international law.

• Exploiting, harming, or attempting to exploit or harm minors in any way.

• Engaging in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which may harm LexTone or other users.

• Introducing viruses, trojans, worms, logic bombs, or other malicious or harmful material into the Services.

 

3. Account Registration and Responsibilities

 

To use certain features of our Services, you may be required to register for an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary to keep it accurate, current, and complete.

 

• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other security breach.

• Eligibility: By using our Services, you represent that you are at least 18 years of age or have parental consent to use the Services.

 

4. Subscription Services and Billing

 

LexTone offers subscription services for VoIP and communication tools. By subscribing to our Services, you agree to the following:

 

• Subscription Plans: Yearly Subscription: $27/month, billed annually at $324. The $50 onboarding fee is waived for yearly subscribers. Monthly Subscription: $39/month, billed monthly. Includes a $50 one-time onboarding fee, fully refundable after six months of continuous service.

• Onboarding Fee: Covers personalized and secure account setup, speedy phone number porting, and lifetime access to priority support with a dedicated account specialist. Fully refundable after six months of continuous service. Refunds are automatically processed within 7-10 business days after eligibility.

• Risk-Free Guarantee: New users can enjoy a 30-day money-back guarantee. If dissatisfied, LexTone will refund all payments, including subscription and onboarding fees.

Subscriptions may be canceled within the first 30 days to receive a full refund under our 30-day money-back guarantee.

• Yearly Subscribers: After the first 30 days, cancellations will not result in a refund. The subscription will remain active until the end of the billing year.

• Monthly Subscribers: Can cancel at the end of their current billing cycle; no partial refunds are issued for unused time.

• Cancellation must be requested at least three (3) business days prior to the end of the billing cycle.

• Automatic Renewals: Subscriptions renew automatically unless canceled as stated above.

• Pricing and Taxes: Prices are per user, per month or year, and do not include applicable local taxes, fees, or regulatory surcharges.

• Phone Number Porting: Subject to the terms of your current provider; additional fees may apply.

• LexTone ensures timely and smooth porting for all accounts.

• Multi-User Accounts: All users on a single account must subscribe under the same plan.

• Additional users are billed at the same per-user rate.

• Data Retention: Account data is securely retained for 30 days post-cancellation for potential reactivation, after which it is permanently deleted.

• Service and Support: All plans include lifetime priority support, with faster response times and a dedicated account specialist. Support is available during business hours via email, phone, or live chat, emergency service is provided for paying customers.

• Plan Modifications and Termination: LexTone reserves the right to modify plans, pricing, or features with at least 30 days’ prior notice.

• Accounts may be terminated for breaches of policy or misuse, including spam or fraudulent, or Illegal activity, Non-Payment or Payment Disputes, or Security Risks(Introducing viruses, trojans, worms, logic bombs, or other malicious or harmful material into the Services). 

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For further assistance or inquiries, contact us at hello@lextone.com.

 

5. Intellectual Property

 

All content, materials, trademarks, service marks, logos, and other intellectual property displayed on or available through our Services (collectively, “Content”) are the property of LexTone or its licensors. You may not use, copy, reproduce, modify, distribute, display, or create derivative works of the Content without our express written permission.

 

• License: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for your personal or business purposes.

 

6. User Conduct and Content

 

As a user of our Services, you are responsible for any content you upload, post, or transmit through our Services, including text, images, video, and any other materials (“User Content”). You agree that your User Content will:

 

• Not violate any laws or regulations.

• Not infringe on any third-party rights, including intellectual property rights.

• Not contain defamatory, offensive, or inappropriate material.

 

We reserve the right to remove or disable access to any User Content that we deem to violate these Terms or that we believe may cause harm to LexTone, its users, or third parties.

 

7. Third-Party Services and Links

 

Our Services may contain links to third-party websites, services, or tools that are not owned or controlled by LexTone. We are not responsible for the content or privacy practices of any third-party websites or services. You access any third-party services at your own risk and are subject to their terms and conditions.

 

8. Service Availability and Changes

 

We make every effort to ensure that our Services are available at all times. However, we do not guarantee that our Services will be uninterrupted, error-free, or free from loss, corruption, attack, or hacking.

 

• Modification of Services: We may modify, update, or discontinue any aspect of the Services at any time without notice. We will not be liable for any modification, suspension, or discontinuation of the Services.

 

9. Termination of Services

 

LexTone reserves the right to suspend or terminate your account or access to the Services at any time, without notice or liability, for any reason, including if we believe you have violated these Terms or engaged in illegal activity.

 

Upon termination of your account, your right to access and use the Services will immediately cease. Any unpaid fees or charges will remain due and payable.

 

10. Limitation of Liability

 

To the fullest extent permitted by law, LexTone and its affiliates, employees, directors, or agents will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to your use of, or inability to use, our Services. This includes but is not limited to, damages for loss of profits, data, goodwill, or other intangible losses.

 

• Disclaimer: Our Services are provided “as-is” and “as-available” without any warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

 

11. Indemnification

 

You agree to indemnify, defend, and hold harmless LexTone, its affiliates, directors, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to:

 

• Your use of the Services.

• Your violation of these Terms.

• Your violation of any third-party rights, including intellectual property or privacy rights.

 

12. Governing Law and Dispute Resolution

 

These Terms and your use of our Services are governed by and construed in accordance with the laws of the State of New Mexico, without regard to its conflict of law provisions.

 

• Arbitration: Any disputes arising out of or relating to these Terms or our Services will be resolved through binding arbitration in Albuquerque, NM, in accordance with the rules of the American Arbitration Association. The decision of the arbitrator will be final and binding on both parties.

• Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

 

13. Changes to These Terms

 

We may modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms to our website. If you continue to use the Services after the changes are posted, you are deemed to have accepted the changes.

 

14. Contact Information

 

If you have any questions or concerns about these Terms or the Services, please contact us at hello@lextone.com or by mail at:

 

LexTone Communications, LLC

1209 Mountain Road PL NE

STE N

Albuquerque, NM 87110

(833) 539-8663​

hello@lextone.com

1209 Mountain Road PL NE

STE N

Albuquerque NM 87110

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